Terms & Conditions

These terms apply to consumer purchases made directly from Sandahl Watches AB through this online store.

Sandahl Watches AB
Vallgatan 3
149 41 Nynäshamn
Sweden

Company registration number: 556976-4334
VAT number: SE556976433401
Email: info@sandahlwatches.com

Use our contact page for questions about your purchase.

This postal address also applies to complaints, returns and service. Contact us before sending a watch for service.

Telephone: +46 70 667 11 49

The terms and product information provided when you order apply to that purchase. Our Shipping & Delivery, Returns and Warranty pages explain the relevant arrangements in more detail.

Later changes apply to future purchases and do not retrospectively change an existing order. Nothing in these terms limits your mandatory consumer rights.

Version: 3 October 2026.

Check the product page for the model, colour, materials, dimensions, movement and water-resistance rating of your chosen watch. Please contact us if a detail is unclear.

Screen settings and lighting can affect colour appearance. This does not remove your right to receive a watch matching the agreed description.

Operating instructions are available under SANDAHL Calibres, with everyday guidance on our Care & Service page.

Review your watch, contact and delivery details, currency and total before completing checkout. Retain your order confirmation and contact SANDAHL promptly if you notice an error.

Your purchase becomes legally binding when SANDAHL sends your order confirmation after your payment has been approved.

The available payment options, currency and amount payable to SANDAHL are shown at checkout before you commit to payment. The total must include taxes and charges that SANDAHL is required to collect. Outbound shipping to our supported destinations is complimentary; separate destination import charges may apply as explained below.

For payment methods supporting authorisation and capture, payment is authorised and captured automatically at checkout when the order is placed. Any different payment schedule for a payment method is shown before you confirm payment. The time a charge appears on your account depends on your payment provider.

Contact SANDAHL promptly to request an order change or cancellation. It may not be possible to change a parcel’s contents or address once it is in transit. Your statutory cancellation and withdrawal rights remain unaffected.

If an availability issue or material error affects your order, we will contact you about the next steps. We will not substitute another watch or increase an agreed price without your agreement. Any cancellation or refund follows the applicable consumer rules.

Every SANDAHL order is dispatched from Nynäshamn, Sweden.

Within Sweden, we ship with PostNord Rek Extra for collection at a PostNord service point, where identification is required. For all other supported destinations, we use DHL Express door-to-door delivery with a signature required on receipt.

We currently ship to Sweden, all EU countries, Norway, the United Kingdom and the USA. Available delivery options are shown at checkout.

Each SANDAHL watch is made to order. Our estimated production time is approximately four weeks from payment confirmation. This applies to all models.

Transport time is additional and varies by destination and carrier. The four-week estimate covers production only, not delivery to your address.

During periods of high demand, production may take longer. If a longer lead time is known when you order, we will state it before purchase. If we expect a delay after your order has been placed, we will contact you with an updated estimate. This does not limit your statutory rights if delivery is delayed.

For an update on your order, please use our contact page.

When shipping begins, the carrier will provide a dispatch confirmation and tracking link. Use this link to follow your shipment and check delivery updates.

In Sweden, PostNord Rek Extra shipments are collected at a PostNord service point with identification. Follow PostNord’s collection instructions. For deliveries outside Sweden, DHL Express delivers door to door and a signature is required on receipt.

Outbound shipping is complimentary. Every outbound shipment is fully insured for the watch’s full invoice value, including the work involved in making your watch. See Shipping & Delivery.

For orders to Norway, the United Kingdom and the United States (USA), applicable customs duties and import taxes, including VAT where relevant, are calculated and collected at checkout. These amounts are paid by the customer and are shown before payment.

Complimentary shipping covers the shipping charge; it does not make import charges free. The amount depends on the destination and the applicable customs and tax rules.

If a carrier asks you to pay an import charge that you have already paid at checkout, please contact SANDAHL through our contact page so we can investigate.

Contact SANDAHL through our contact page if your parcel is delayed, missing or damaged. Include order and tracking details where available. Photographs and retained packaging can help an investigation.

For delivery arranged by SANDAHL, transport risk remains with us until you or your nominated recipient, other than the carrier, takes physical possession. Arrival at a collection point alone does not transfer risk to you.

Your statutory remedies for delay, including requiring delivery, cancelling the purchase or seeking compensation where applicable, remain available. We remain your point of contact as the seller.

Please follow the delivery or collection deadline stated in the carrier’s notification. If you miss a delivery attempt or need help collecting your parcel, contact the carrier or SANDAHL promptly.

Parcels that are not collected within the carrier’s collection period are returned to SANDAHL Watches. Where the non-collection is attributable to the customer and the charges are permitted by applicable law, we deduct the actual outbound and return shipping costs, plus a SEK 200 handling fee, from the refund. This also applies where the original outbound shipping was complimentary. We provide an itemised explanation of any deduction; charges must be reasonable and reflect the costs incurred. The same shipping or handling cost is not charged twice.

Simply not collecting a parcel does not, by itself, notify us that you wish to withdraw from your purchase. To exercise your right of withdrawal, follow the instructions on our Returns page. These uncollected-parcel charges do not apply to a return validly notified under our 14-day return policy or statutory withdrawal rights as an additional handling or outbound-shipping fee, or where the return results from our or the carrier’s error, or a valid cancellation due to delayed delivery.

If you would like the returned parcel sent again, contact us to agree the arrangements and any applicable cost before it is dispatched.

You may notify SANDAHL that you wish to return your watch within 14 days, counted from the day after you receive or collect it. We offer this return period to customers in all countries we ship to.

Where statutory withdrawal rights apply, those rights take priority. Where no statutory change-of-mind return right applies, we offer the voluntary 14-day return policy described below. You do not need to give a reason.

Withdraw from your purchase

Use the email address associated with your order and the one-time code sent to that address. No password is required. Select your order and the relevant cancellation or return option, then confirm and submit your request. Shopify sends an email acknowledging your request.

Send a clear statement that you wish to withdraw from your purchase to info@sandahlwatches.com or through our contact page. Please include your name, order number if available, and the item you wish to return so we can identify your purchase.

A return label is included in your parcel. The return address and shipping guidance are provided below. Contact us if you need assistance. Exercising your statutory right of withdrawal does not depend on prior approval from SANDAHL.

Send the watch back without undue delay and no later than 14 days after notifying us that you are withdrawing from the purchase. Keep your shipping receipt and proof of dispatch.

Our change-of-mind return policy does not cover watches genuinely made to your individual specifications or clearly personalised, where the statutory exception applies. We explain any applicable exclusion before you place a custom order.

A standard catalogue watch assembled after an order is placed is not excluded merely because it is made to order. Your statutory rights concerning faulty or incorrectly supplied goods remain unaffected.

Complete and return this form only if you wish to withdraw from the contract. You may instead send any clear statement of withdrawal; using this form is optional.

To: Sandahl Watches AB, Vallgatan 3, 149 41 Nynäshamn, Sweden.
Email: info@sandahlwatches.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Goods: ____________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________

(*) Delete as appropriate. Order number (optional): ____________________

Yes. You may carefully unpack, lift and examine the watch in the same way you would in a physical shop, to the extent necessary to establish its nature, characteristics and functioning.

Please return the watch unworn apart from this necessary inspection, and pack it carefully as it was supplied. To preserve its condition, keep the protective films on the case and bracelet where possible, avoid resizing the bracelet, and avoid wearing the watch beyond what is necessary for inspection.

A return label is included with your watch at no separate label fee. Returns sent using this label are insured by SANDAHL for the value of the goods. Pack the complete set securely and keep your proof of handover. Contact us if the label is missing or unusable.

For a change-of-mind return within our 14-day return period, you pay the direct return-shipping cost. When you use the supplied label, this cost is deducted from your refund and itemised. There is no separate handling fee and we do not deduct the cost of our complimentary outbound shipping. Providing the label without a fee does not mean that return transport is free.

If you arrange and pay for return shipping yourself, we do not deduct that cost again. We recommend tracking and insurance covering the full value of the watch. Necessary return costs for a valid claim concerning faulty, damaged or incorrectly supplied goods are covered by SANDAHL.

For the complete packaging guidance and return-shipping terms, see Returns.

For a complete return in the condition described on this page, we issue the refund no later than five working days after receiving the watch. Any lawful deduction for loss in value will be explained.

Statutory deadlines take priority: reimbursement is made without undue delay and no later than 14 days after we receive your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence that they have been sent back, whichever happens first. Our five-working-day processing period does not extend this legal deadline.

Refunds are made using the original payment method unless you expressly agree otherwise, without additional refund fees. For all returns within our 14-day return period, we do not deduct a charge for our complimentary outbound shipping or a handling fee. Where you are responsible for return shipping and use the supplied label, the direct return-shipping cost is itemised and deducted from your refund. The time until the funds appear in your account depends on your payment provider.

We handle changes of model or colour through a return and a new order. Return your original watch under the applicable return terms, then place a new order for the watch you would like.

The new order is subject to the availability, price and delivery time shown when you order.

Sandahl Watches AB provides a 24-month warranty from the date of purchase for watches purchased directly from SANDAHL or from an authorised SANDAHL retailer. The warranty applies to customers in all countries.

This warranty is in addition to, and does not affect, your statutory consumer rights under applicable law.

See our Warranty page for coverage and contact us before sending a watch for service.

Your warranty certificate accompanies your watch in the delivery.

Contact SANDAHL with your purchase details and a description if your watch is faulty, damaged or incorrectly supplied. These claims are separate from change-of-mind returns.

Where Swedish consumer sales law applies, you may complain about an original defect for three years from delivery. Notify the seller within a reasonable time after discovering it; notice within two months is always timely.

Depending on the circumstances, remedies can include repair, replacement, a price reduction, termination of the purchase and compensation. Necessary costs of resolving a valid statutory claim are not charged to you. Mandatory consumer rights in other countries remain unaffected.

Contact SANDAHL first so we can try to resolve the issue. If we cannot agree, you may be able to refer the dispute to Sweden’s National Board for Consumer Disputes, Allmänna reklamationsnämnden (ARN), subject to its current eligibility rules.

You can also use the courts or other dispute-resolution options available under applicable law. These terms do not remove a legally available forum in your home country.

Our Privacy Policy explains how personal information is handled when you use the store, order or contact SANDAHL. Send questions to info@sandahlwatches.com.

These terms are governed by Swedish law. This does not deprive you of mandatory consumer protections applicable under the law of your country of habitual residence. The courts and remedies available to you are determined by the applicable rules.

An unenforceable provision does not restrict the mandatory rights protecting your purchase.