Shipping & Delivery

Every SANDAHL order is dispatched from Nynäshamn, Sweden.

Within Sweden, we ship with PostNord Rek Extra for collection at a PostNord service point, where identification is required. For all other supported destinations, we use DHL Express door-to-door delivery with a signature required on receipt.

We currently ship to Sweden, all EU countries, Norway, the United Kingdom and the USA. Available delivery options are shown at checkout.

We offer complimentary, fully insured outbound shipping to Sweden, all EU countries, Norway, the United Kingdom and the United States.

Free shipping does not include customs duties or import taxes. Where applicable, these are paid by the customer as explained below. Separate charges may apply to uncollected parcels returned to us.

Yes. Every outbound shipment is fully insured for the watch’s full invoice value, including the work involved in making your watch. If your shipment is lost or damaged, contact SANDAHL Watches through our contact page and we will help you resolve the issue with the carrier.

Each SANDAHL watch is made to order. Our estimated production time is approximately four weeks from payment confirmation. This applies to all models.

Transport time is additional and varies by destination and carrier. The four-week estimate covers production only, not delivery to your address.

During periods of high demand, production may take longer. If a longer lead time is known when you order, we will state it before purchase. If we expect a delay after your order has been placed, we will contact you with an updated estimate. This does not limit your statutory rights if delivery is delayed.

For an update on your order, please use our contact page.

When shipping begins, the carrier will provide a dispatch confirmation and tracking link. Use this link to follow your shipment and check delivery updates.

Your tracking link provides shipment updates. Swedish orders are collected at a PostNord service point with identification. International orders are delivered door to door by DHL Express, with a signature required on receipt.

In Sweden, PostNord Rek Extra shipments are collected at a PostNord service point with identification. Follow PostNord’s collection instructions. For deliveries outside Sweden, DHL Express delivers door to door and a signature is required on receipt.

For orders to Norway, the United Kingdom and the United States (USA), applicable customs duties and import taxes, including VAT where relevant, are calculated and collected at checkout. These amounts are paid by the customer and are shown before payment.

Complimentary shipping covers the shipping charge; it does not make import charges free. The amount depends on the destination and the applicable customs and tax rules.

If a carrier asks you to pay an import charge that you have already paid at checkout, please contact SANDAHL through our contact page so we can investigate.

Please contact SANDAHL Watches through our contact page. Include your order number, tracking number if available, and a short description of the issue so we can assist you.

If the parcel or watch arrives damaged, please keep the packaging and, where possible, include photographs to help us investigate.

Please follow the delivery or collection deadline stated in the carrier’s notification. If you miss a delivery attempt or need help collecting your parcel, contact the carrier or SANDAHL promptly.

Parcels that are not collected within the carrier’s collection period are returned to SANDAHL Watches. Where the non-collection is attributable to the customer and the charges are permitted by applicable law, we deduct the actual outbound and return shipping costs, plus a SEK 200 handling fee, from the refund. This also applies where the original outbound shipping was complimentary. We provide an itemised explanation of any deduction; charges must be reasonable and reflect the costs incurred. The same shipping or handling cost is not charged twice.

Simply not collecting a parcel does not, by itself, notify us that you wish to withdraw from your purchase. To exercise your right of withdrawal, follow the instructions on our Returns page. These uncollected-parcel charges do not apply to a return validly notified under our 14-day return policy or statutory withdrawal rights as an additional handling or outbound-shipping fee, or where the return results from our or the carrier’s error, or a valid cancellation due to delayed delivery.

If you would like the returned parcel sent again, contact us to agree the arrangements and any applicable cost before it is dispatched.