Returns

You may notify SANDAHL that you wish to return your watch within 14 days, counted from the day after you receive or collect it. We offer this return period to customers in all countries we ship to.

Where statutory withdrawal rights apply, those rights take priority. Where no statutory change-of-mind return right applies, we offer the voluntary 14-day return policy described below. You do not need to give a reason.

Our change-of-mind return policy does not cover watches genuinely made to your individual specifications or clearly personalised, where the statutory exception applies. We explain any applicable exclusion before you place a custom order.

A standard catalogue watch assembled after an order is placed is not excluded merely because it is made to order. Your statutory rights concerning faulty or incorrectly supplied goods remain unaffected.

Withdraw from your purchase

Use the email address associated with your order and the one-time code sent to that address. No password is required. Select your order and the relevant cancellation or return option, then confirm and submit your request. Shopify sends an email acknowledging your request.

Send a clear statement that you wish to withdraw from your purchase to info@sandahlwatches.com or through our contact page. Please include your name, order number if available, and the item you wish to return so we can identify your purchase.

A return label is included in your parcel. The return address and shipping guidance are provided below. Contact us if you need assistance. Exercising your statutory right of withdrawal does not depend on prior approval from SANDAHL.

Send the watch back without undue delay and no later than 14 days after notifying us that you are withdrawing from the purchase. Keep your shipping receipt and proof of dispatch.

Complete and return this form only if you wish to withdraw from the contract. You may instead send any clear statement of withdrawal; using this form is optional.

To: Sandahl Watches AB, Vallgatan 3, 149 41 Nynäshamn, Sweden.
Email: info@sandahlwatches.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Goods: ____________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________

(*) Delete as appropriate. Order number (optional): ____________________

Yes. You may carefully unpack, lift and examine the watch in the same way you would in a physical shop, to the extent necessary to establish its nature, characteristics and functioning.

Please return the watch unworn apart from this necessary inspection, and pack it carefully as it was supplied. To preserve its condition, keep the protective films on the case and bracelet where possible, avoid resizing the bracelet, and avoid wearing the watch beyond what is necessary for inspection.

Removing protective films or resizing the bracelet does not automatically cancel your statutory right of withdrawal or automatically result in a deduction.

If handling beyond what is necessary for inspection causes an actual reduction in value, SANDAHL may make a corresponding deduction where permitted by law and provided the required withdrawal information was supplied before purchase. This can include fine scratches or other wear caused by use, or damage caused during bracelet adjustment.

Any deduction is assessed individually and reflects the actual loss in value. It may be substantial where the demonstrable loss is substantial; it is not a fixed penalty. We will explain the reason and amount.

Please return the complete set: the watch, original presentation box, certificate, instruction booklet, any supplied tags, accessories and all bracelet links, including any that have been removed.

Protect the presentation box inside suitable outer shipping packaging. Please do not attach shipping labels or tape directly to the presentation box.

Missing items or a damaged presentation box do not automatically remove your statutory right of withdrawal. Any lawful deduction must reflect the actual reduction in value. Normal opening of packaging necessary to inspect the watch is not, by itself, grounds for a deduction.

Sandahl Watches AB
Vallgatan 3
149 41 Nynäshamn
Sweden

Please include your order number so we can identify your return. A return label is included with your watch.

A return label is included with your watch at no separate label fee. Returns sent using this label are insured by SANDAHL for the value of the goods. Pack the complete set securely and keep your proof of handover. Contact us if the label is missing or unusable.

For a change-of-mind return within our 14-day return period, you pay the direct return-shipping cost. When you use the supplied label, this cost is deducted from your refund and itemised. There is no separate handling fee and we do not deduct the cost of our complimentary outbound shipping. Providing the label without a fee does not mean that return transport is free.

If you arrange and pay for return shipping yourself, we do not deduct that cost again. We recommend tracking and insurance covering the full value of the watch. Necessary return costs for a valid claim concerning faulty, damaged or incorrectly supplied goods are covered by SANDAHL.

We offer a 14-day return period in all our supported destinations, including where no statutory change-of-mind return right applies. Notify us within 14 days after receipt and send the watch back no later than 14 days after your notice. The condition and packaging guidance on this page applies.

The same return-cost policy applies across these destinations: the customer pays the direct return-shipping cost, with no handling fee or deduction for our complimentary outbound shipping. Mandatory consumer rights remain unaffected.

A return label is included in your parcel. Use the return address above and include your order number. Before sending a return from outside the EU, contact SANDAHL for any additional carrier instructions or customs documentation needed to identify the shipment as returned goods. A return label alone may not include all required customs documents.

Contact your local customs or tax authority to find out whether you can reclaim customs duties and import taxes, including VAT, and which documents and deadlines apply. Keep your purchase, import-payment and return-shipping records.

If duties or import taxes were collected in our checkout, also contact SANDAHL so we can clarify how those amounts were paid and whether the repayment must be processed through us or the relevant authority. Repayment is not automatic and depends on the applicable rules; the same charge cannot be refunded twice.

Please follow the delivery or collection deadline stated in the carrier’s notification. If you miss a delivery attempt or need help collecting your parcel, contact the carrier or SANDAHL promptly.

Parcels that are not collected within the carrier’s collection period are returned to SANDAHL Watches. Where the non-collection is attributable to the customer and the charges are permitted by applicable law, we deduct the actual outbound and return shipping costs, plus a SEK 200 handling fee, from the refund. This also applies where the original outbound shipping was complimentary. We provide an itemised explanation of any deduction; charges must be reasonable and reflect the costs incurred. The same shipping or handling cost is not charged twice.

Simply not collecting a parcel does not, by itself, notify us that you wish to withdraw from your purchase. To exercise your right of withdrawal, follow the instructions on our Returns page. These uncollected-parcel charges do not apply to a return validly notified under our 14-day return policy or statutory withdrawal rights as an additional handling or outbound-shipping fee, or where the return results from our or the carrier’s error, or a valid cancellation due to delayed delivery.

If you would like the returned parcel sent again, contact us to agree the arrangements and any applicable cost before it is dispatched.

For a complete return in the condition described on this page, we issue the refund no later than five working days after receiving the watch. Any lawful deduction for loss in value will be explained.

Statutory deadlines take priority: reimbursement is made without undue delay and no later than 14 days after we receive your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence that they have been sent back, whichever happens first. Our five-working-day processing period does not extend this legal deadline.

Refunds are made using the original payment method unless you expressly agree otherwise, without additional refund fees. For all returns within our 14-day return period, we do not deduct a charge for our complimentary outbound shipping or a handling fee. Where you are responsible for return shipping and use the supplied label, the direct return-shipping cost is itemised and deducted from your refund. The time until the funds appear in your account depends on your payment provider.

We handle changes of model or colour through a return and a new order. Return your original watch under the applicable return terms, then place a new order for the watch you would like.

The new order is subject to the availability, price and delivery time shown when you order.

Contact SANDAHL through our contact page with your order number and a description of the issue. Photographs may help us assess damage or an incorrectly supplied item.

These cases are handled separately from change-of-mind returns. You will not be charged the necessary return-shipping costs for a valid statutory claim. Your statutory rights concerning faulty goods are separate from, and are not limited by, the 14-day withdrawal period or the SANDAHL warranty.

For the 24-month SANDAHL warranty and how to make a claim, see our Warranty page.