Warranty

Sandahl Watches AB
Vallgatan 3
149 41 Nynäshamn
Sweden

Company registration number: 556976-4334
VAT number: SE556976433401
Email: info@sandahlwatches.com

Sandahl Watches AB provides a 24-month warranty from the date of purchase for watches purchased directly from SANDAHL or from an authorised SANDAHL retailer. The warranty applies to customers in all countries.

This warranty is in addition to, and does not affect, your statutory consumer rights under applicable law.

The warranty covers manufacturing and material defects that occur under normal use during the warranty period, including:

• Movement functionality.
• Hands and dial.
• Functional parts of the case and bracelet, excluding normal wear.

If a defect is covered by the warranty, SANDAHL will repair the watch free of charge or replace it with the same or an equivalent model. The appropriate solution depends on the circumstances and the nature of the defect, following assessment of the watch.

Contact us so we can discuss the issue and the best way forward. This process does not restrict the remedies available to you under mandatory consumer law.

The warranty does not cover:

• Normal wear and tear, such as scratches or discolouration.
• Damage caused by accidents, impacts or dropping the watch.
• Water damage resulting from use beyond the stated water-resistance rating, an improperly secured crown, or seals and gaskets deteriorated through normal wear.
• Damage caused by improper use or lack of care.
• Damage resulting from repairs or modifications performed by an unauthorised service provider.
• Leather straps and other consumable parts.

These exclusions do not remove your statutory rights concerning faulty goods. A manufacturing or material defect is not treated as normal wear simply because it affects a seal, gasket or another functional component.

Always follow the water-resistance rating stated for your individual watch and make sure the crown is fully and correctly secured before contact with water. Do not operate or unscrew the crown while the watch is wet or submerged.

Water resistance can decrease as seals and gaskets age. Water damage caused by use beyond the stated rating, an unsecured crown, or normal deterioration of seals and gaskets is excluded from the warranty. If water ingress results from a covered manufacturing or material defect, we assess it under the warranty.

If you notice moisture inside your watch, stop using it in water and contact SANDAHL.

Yes. Routine pressure testing can be carried out by a qualified local watchmaker or watch retailer with suitable equipment. For watches used frequently in water, we recommend a pressure test once a year.

Contact SANDAHL before arranging repairs or modifications during the warranty period, as damage resulting from unauthorised work is not covered. For SANDAHL warranty work, the watch is returned to SANDAHL in Sweden following our instructions.

Contact SANDAHL through our contact page or email info@sandahlwatches.com. You may also contact the authorised SANDAHL retailer from which you purchased the watch.

Please include your order number or purchase details, watch model, serial number if available, and a description of the issue. Photographs or a short video can help where the problem is visible.

Contact us before sending your watch so we can provide instructions for assessment and shipping to the service address below.

Your warranty certificate accompanies your watch in the delivery. Keep it together with your proof of purchase.

For a claim under the 24-month SANDAHL warranty, provide your warranty certificate and original receipt or other valid proof of purchase. The documents should allow us to identify the watch, seller and purchase date.

If a document is missing, contact us so we can help identify your purchase. These warranty-document requirements do not restrict your statutory right to complain about a faulty product.

Always contact SANDAHL before sending your watch for warranty assessment or service. We will discuss the issue with you and provide the appropriate instructions for your case, including shipping-label arrangements, tracking, insurance and any customs documents required for shipments from outside the EU.

Sandahl Watches AB
Vallgatan 3
149 41 Nynäshamn
Sweden

Company registration number: 556976-4334
VAT number: SE556976433401
Email: info@sandahlwatches.com

Pack the watch securely and retain the shipping receipt and tracking details. For a valid warranty claim or statutory claim concerning a faulty watch, you will not be charged the necessary shipping costs. Change-of-mind return fees do not apply.

Assessment and repair times depend on the individual case and the nature of the fault. Contact us to discuss the available options and expected timing. Any proposed work or shipping charges outside warranty will be explained and quoted for your approval before proceeding.

No. The SANDAHL warranty is additional protection. It does not replace or limit your rights against the seller under applicable consumer law, including your rights when the warranty has expired or a part is excluded from the commercial warranty.

Where Swedish consumer sales law applies, you may complain to the seller about an original defect for three years from delivery. Contact the seller within a reasonable time after discovering the defect; notice within two months is always considered timely. Mandatory consumer rights in other countries remain unaffected.

Change-of-mind returns are handled separately from warranty and faulty-goods claims. Please see our Returns page for withdrawal periods, inspection, packaging, return shipping and refunds.

For general ownership and care guidance, visit our Frequently Asked Questions.